Terms of Service
These terms govern the use of ClearVisibility. They cover each plan, how billing and renewal work, how we handle a price change, and how to cancel.
Who we are
ClearVisibility is operated by John Reed Associates Consultancy Ltd, a company registered in England and Wales (Company No. 11238800), whose registered office is Gateshead International Business Centre, Mulgrave Terrace, Gateshead, NE8 1AN. You can reach us at info@clearvisibility.co.uk.
Plans and pricing
- Community — free. No payment details required.
- Professional — US$100 per month, or US$1,000 per year (a saving of two months on the monthly rate), or an equivalent in local currency.
- Server — for teams needing multiple named users and access separation. Priced by arrangement; talk to us.
Prices are quoted excluding tax. VAT, GST or local sales tax is calculated and added at checkout according to where you are. We publish local prices in US dollars, pounds sterling, euros and Australian dollars; elsewhere you are charged in US dollars converted at the payment provider's prevailing rate.
A subscription covers one ClearVisibility installation. Community remains available to you whether you subscribe or not.
How you buy
You subscribe from inside the product: install ClearVisibility, then choose your plan on the upgrade screen. Your licence activates automatically once payment completes.
Payment and the merchant of record
Our order process is conducted by our online reseller Paddle.com, which is the Merchant of Record for all our orders. Paddle handles the transaction, collects payment, and is responsible for charging and remitting the applicable transaction taxes. Your payment card details are provided to and held by Paddle; we never see or store them.
Paddle's own terms and refund handling apply to the transaction alongside these terms. Your invoice and payment receipts come from Paddle.
Billing, renewal and cancellation
- Paid plans renew automatically — monthly plans each month, annual plans each year — until you cancel.
- Cancellation stops the next renewal; it does not end the period you have already paid for.
- After cancellation you keep full access until the end of your current paid period, then the site returns to the Community plan. Your data is not deleted — you keep access to it on Community.
- We do not refund an unused part of a period you have already started, except where the law requires it or as set out in our Refund Policy.
Refunds
Refunds are governed by our Refund Policy, which forms part of these terms. In summary: a monthly payment is not refundable once your licence has activated; an annual payment is refunded less one month at the monthly price if you ask within 14 days; and we refund a payment taken in error, and where ClearVisibility has a fault that cannot be rectified within 30 days of your report.
Because Community is free and unlimited in time, you can evaluate ClearVisibility fully before paying anything — we do not run separate paid trials.
Refunds are processed by Paddle back to the original payment method.
Changes to your subscription price
We may change our prices, and when we do these commitments apply to you:
- Notice. We will give you written notice before a new price takes effect.
- When it applies. A new price takes effect at your next renewal date.
- If you do not accept it. You may cancel before the new price takes effect; your subscription then ends at the close of your current paid period and you are not charged the new price.
- Taxes. Prices exclude VAT, GST and other transaction taxes. These are added at checkout and may change independently of this section if a tax rate changes.
Your licence to use ClearVisibility
While your subscription is active we grant you a non-exclusive, non-transferable right to use ClearVisibility. You may not attempt to copy, decompile or reverse-engineer it.
You are responsible for the systems you connect and for holding the necessary authority to inventory them.
Your data
You own the data ClearVisibility collects about your estate. We process it to provide the service. How we handle personal data is set out in our Privacy Policy; for customer data processed inside the product, the relevant customer agreement and data processing terms apply.
Availability and support
ClearVisibility runs on your own infrastructure, laptop or desktop. We provide product updates and support appropriate to your plan. We do not guarantee that the software is free of every defect, and we will fix problems within a reasonable time of them being reported.
Ending the agreement
You may stop using ClearVisibility at any time. We may suspend or end an account that is used unlawfully, that breaches these terms, or where payment fails and remains unresolved after we have asked you to fix it.
Liability
Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited. Subject to that, our total liability in connection with the service is limited to the amount you have paid us in the twelve months before the claim. We are not liable for any indirect or consequential loss, or for loss of profit, revenue, or data.
ClearVisibility reports on your IT estate to help you make decisions; it does not replace your own judgement, security controls or professional advice.
Governing law
These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.
Changes to these terms
We may update these terms; the "last updated" date above shows when they last changed. Where a change materially affects you, we will tell you before it takes effect.
Contact
Questions about these terms, billing or cancellation: info@clearvisibility.co.uk.